Terms of service

Last updated: August 10, 2026

Welcome to PRIMEFIT (hereinafter "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, online store, and all related services, content, features, products, and tools (collectively, the "Services"), in order to provide you with a curated shopping experience.

By accessing, browsing, or making a purchase through the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.

Our store is powered by Shopify. Shopify's role is limited to providing the technical platform; all sales contracts are made directly between you and PRIMEFIT.

1. Eligibility

To use our Services and place an order, you must:

  • Be at least 18 years old (or the age of majority in your jurisdiction);

  • Have the legal capacity to enter into binding contracts;

  • Provide accurate, complete, and current information during registration and checkout.

We reserve the right to refuse service to anyone for any lawful reason at our sole discretion.

2. Products & Customization

We specialize in car seat covers designed for seat renewal and protection, crafted from eco-friendly NAPA leather.

2.1 Standard Products

We offer a range of ready-made seat covers in the following colors: Burgundy, Wine Red, Camel, Tan, Cream White.

2.2 Customized Products

We provide extensive customization services, including but not limited to:

  • Custom brand logo (embroidery or printing);

  • Custom pattern and style design;

  • Material and color selection;

  • Original designs or fully bespoke designs based on your specifications.

2.3 Order Process for Customized Products

  • After you submit your customization request, we will create a digital proof or sample for your approval before production begins.

  • Production will commence only after you have explicitly approved the design.

  • Once production begins, the order cannot be modified, cancelled, or refunded (see Section 6 for details).

2.4 Product Information & Availability

We strive to display accurate product descriptions, images, and pricing. However:

  • Colors may vary slightly due to monitor settings and material dye lots;

  • We reserve the right to limit quantities, discontinue products, or correct pricing errors at any time;

  • Listing a product does not guarantee availability.

3. Pricing, Payment & Taxes

3.1 Prices

All prices are listed in USD and are exclusive of shipping costs, import duties, and taxes unless explicitly stated otherwise.

3.2 Payment Methods

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods made available at checkout.

3.3 Charges

Your payment method will be charged at the time your order is placed. For customized products, full payment is required before production begins.

3.4 Taxes & Duties

  • For international orders, all applicable import duties, customs fees, VAT, and local taxes are the responsibility of the customer (the recipient).

  • We are not responsible for any additional charges imposed by customs authorities in the destination country.

  • Please check your local import regulations before placing an order.

3.5 Pricing Errors

We reserve the right to cancel any order if a genuine pricing error is discovered, even after order confirmation. In such cases, we will notify you and issue a full refund.

4. Order Processing & Shipping

4.1 Processing Time

  • Standard products: 1–3 business days before shipment.

  • Customized products: 5–12 business days for production, depending on order complexity and quantity.

4.2 Shipping Methods & Delivery Estimates

We offer worldwide shipping via trusted carriers. Estimated delivery times:

  • Standard International: 5–12 business days

  • Express International: 3–7 business days

  • Economy International: 15–30 business days

Delivery estimates are not guaranteed. Delays may occur due to customs clearance, holidays, weather, or carrier disruptions.

4.3 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier (FOB shipping point), unless otherwise required by applicable law.

4.4 Lost or Damaged Shipments

If your order is lost or damaged in transit, please contact us within 7 days of the scheduled delivery date. We will work with the carrier to resolve the issue and, where appropriate, arrange a replacement or refund.

5. Inspection & Defects

You must inspect all products immediately upon delivery. Any shortage, defect, or non-conformity must be reported to us in writing within 7 days of receipt, accompanied by supporting photographs.

Failure to report within this 7-day window may result in forfeiture of your right to claim a remedy, except where prohibited by applicable consumer protection laws.

6. Returns, Refunds & Cancellation

6.1 Standard (Non-Customized) Products

If you are not satisfied with a standard product, you may request a return within 30 days of delivery, provided that:

  • The product is unused, uninstalled, and in its original packaging;

  • All tags, accessories, and documentation are included;

  • The product shows no signs of wear, staining, or damage.

Upon receipt and inspection of the returned item, we will issue a refund for the product price. Shipping costs (original and return) are non-refundable unless the return is due to our error.

6.2 Customized Products — Strict Policy

Due to the personalized nature of customized products, all customized seat covers are non-returnable and non-refundable once production has begun.

Exceptions apply only in the following circumstances:

  • The product is materially defective due to a manufacturing error;

  • The product does not match the approved design proof;

  • The product is damaged in transit (reported within 7 days as per Section 5).

In such cases, we will, at our discretion, offer a free replacement or full refund including original shipping costs.

6.3 Order Cancellation

  • Before production begins: You may cancel a customized order for a full refund.

  • After production begins: Customized orders cannot be cancelled for any reason.

  • Standard products: Cancellation requests are subject to a 25% restocking fee if the order has already been processed for shipment.

6.4 Refund Processing

Approved refunds will be processed within 5–7 business days to your original payment method. Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

6.5 EU Consumers — Right of Withdrawal

Nothing in this Section 6 shall override your mandatory statutory rights. If you are a consumer in the European Union, you benefit from a 14-day withdrawal period for standard (non-customized) products, in accordance with the Consumer Rights Directive (2011/83/EU). Personalized/customized products are exempt from this withdrawal right under Article 16 of the Directive.

7. Intellectual Property

7.1 Our Intellectual Property

All content on our Services — including text, graphics, logos, product designs, images, photographs, videos, and software — is the property of PRIMEFIT or its licensors and is protected by international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, or exploit any content without our prior written permission.

7.2 Customer-Provided Designs & Logos

If you provide us with your own logo, design, artwork, or any intellectual property for customization ("Customer IP"):

  • You warrant that you have all necessary rights, licenses, and permissions to use and authorize us to use the Customer IP;

  • You grant us a perpetual, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and incorporate the Customer IP solely for the purpose of fulfilling your order;

  • You agree that we own all intellectual property rights in the final customized product, except for the Customer IP embedded within it;

  • You agree to indemnify us against any third-party claims arising from your Customer IP.

7.3 Brand Protection

"PRIMEFIT" and all related marks, logos, and brand names are trademarks of our company. No right or license is granted to use them without prior written consent.

8. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose;

  • Impersonate any person or entity, or misrepresent your affiliation;

  • Interfere with or disrupt the integrity or performance of the Services;

  • Use automated systems (bots, scrapers) to access the Services;

  • Attempt to gain unauthorized access to any part of the Services;

  • Use our product images, descriptions, or content for commercial purposes without permission;

  • Engage in fraudulent transactions, including the use of stolen payment instruments.

We reserve the right to terminate or suspend your account and access to the Services for any violation of this Section.

9. Disclaimers

9.1 "As Is" Basis

The Services and all products are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.2 Product Fit & Compatibility

While we strive to ensure our seat covers fit the vehicle models specified, we do not guarantee a perfect fit for every vehicle configuration, trim level, or modification. It is the customer's responsibility to verify compatibility before ordering, especially for customized products.

9.3 No Warranty on Installation

Installation instructions are provided for guidance only. We are not responsible for damages arising from improper installation. Professional installation is recommended for optimal results.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Our total aggregate liability to you for any claim arising out of or related to the Services or products shall not exceed the total amount you paid for the specific product(s) in the order giving rise to the claim.

  • In no event shall we be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, or business opportunity, regardless of the theory of liability (contract, tort, strict liability, or otherwise).

  • We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, civil unrest, labor disputes, governmental actions, or failures of third-party carriers or suppliers.

Mandatory Consumer Rights: Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law. Statutory consumer rights in your jurisdiction remain unaffected.

11. Indemnification

You agree to indemnify, defend, and hold harmless PRIMEFIT, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Services;

  • Your violation of these Terms;

  • Your Customer IP or any intellectual property you provide;

  • Your violation of any applicable law or third-party rights.

12. Governing Law & Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law principles.

12.2 Dispute Resolution

  • Any dispute, controversy, or claim arising out of or relating to these Terms shall first be resolved through good-faith negotiation between the parties.

  • If negotiation fails, the dispute shall be submitted to mediation or, failing that, resolved by arbitration under the rules of the [insert arbitration body, e.g., CIETAC] in Guangzhou, China.

  • EU Consumers: If you are a consumer residing in the European Union, you retain the right to bring proceedings in your home country's courts, and you may also use the European Online Dispute Resolution (ODR) platform at https://ec.europa.eu/odr.

  • U.S. Consumers: You may have additional rights under your state's consumer protection laws.

12.3 Class Action Waiver

To the extent permitted by law, you agree to resolve any dispute with us on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration. (Note: This provision may not be enforceable in the EU or UK.)

13. Changes to These Terms

We reserve the right to modify these Terms at any time at our sole discretion. Any changes will be effective immediately upon posting the revised Terms on our website with an updated "Last updated" date.

Your continued use of the Services after any such changes constitutes your acceptance of the new Terms. We encourage you to review this page periodically.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have any questions about these Terms or our Services, please contact us:

PRIMEFIT

📧 Email: sale9@fzxcn.com

📍 Address: No.1,chaoliang Road,yingxi Village,taihe Town,Guangzhou，Guangdong，China