Refund policy

Return & Refund Policy

Last updated: August 2026

Thank you for purchasing from us. We strive to ensure you are satisfied with your car seat covers. Please read our return and refund policy carefully before placing an order.

1. Standard Returns (Non-Customized Products)

If you ordered a standard/non-customized seat cover set and are not completely satisfied, you may return it within 30 days from the date of delivery.

Conditions for return:

• The item must be unused, uninstalled, and in its original packaging.

• All accessories and tags must be included.

• The product must show no signs of wear, stains, or damage.

Refund amount:

• Full product price will be refunded once the returned item is received and inspected.

• Shipping costs are non-refundable unless the return is due to our error (wrong item, defect, etc.).

2. Customized / Personalized Products

Since we offer custom logo, pattern, embroidery, style design, and color/material customization, please note:

• Customized products are non-returnable and non-refundable unless there is a manufacturing defect or we shipped the wrong item.

• Before production, we will send you a digital proof or sample for approval. Once approved, no changes or cancellations are allowed after production begins.

• If the customization does not match the approved design due to our error, we will remake or refund at no extra cost.

3. Defective or Incorrect Items

If you receive a defective product (e.g., torn stitching, broken zipper, incorrect size) or the wrong item, please contact us within 7 days of delivery.

We will:

• Provide a free replacement or full refund (including shipping costs).

• Arrange return shipping at our expense.

• Process the resolution within 3–5 business days after confirmation.

4. Order Cancellation

• Before production starts: You may cancel your order for a full refund.

• After production starts: Cancellation is not possible for customized items. For standard items, cancellation may be subject to a restocking fee.

5. How to Initiate a Return

To start a return or report an issue, please email us at:

📧 sale9@fzxcn.com

Please include:

• Your order number

• Photos of the product (if defective or incorrect)

• Reason for return

We will respond within 24–48 hours with further instructions.

6. Refund Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days.

• Refunds will be issued to your original payment method.

• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

7. Return Shipping Costs

8. Exchanges

We only replace items if they are defective or damaged. If you need a different size or color for a standard product, please initiate a return and place a new order.

9. Contact Us

If you have any questions about this policy, please contact us:

📧 Email: sale9@fzxcn.com

📍 Address: No.1,chaoliang Road,yingxi Village,taihe Town,Guangzhou，Guangdong，China